Kakul Srivastava, the chief executive of Splice, has stated that artificial intelligence-generated emails are damaging the quality of human communication. She argues that when people use these tools to draft messages, they often lose the personal nuance required for genuine connection. This concern stems from her observation that automated responses fail to capture the emotional context of a conversation, leading to interactions that feel transactional rather than meaningful. Srivastava notes that while efficiency is valuable, the current wave of AI messaging prioritises speed over authenticity, which erodes trust between individuals. As a leader who has worked at major technology firms including Flickr, Yahoo, GitHub, and Adobe, she sees this trend as a broader issue affecting workplace dynamics and personal relationships alike. The problem is not merely about the technology itself, but how it changes the way people think about writing and responding to one another.
This perspective matters because it highlights a specific risk to professional relationships in an era where digital communication dominates daily life. If AI tools continue to replace thoughtful drafting with generic outputs, the social fabric of the workplace could weaken as empathy becomes harder to convey. Splice itself relies on human creativity, yet even its leadership warns that automation can stifle the very spark it aims to support. The shift towards AI-assisted correspondence suggests a future where messages become increasingly uniform and less engaging.
* Srivastava has led Splice through the acquisition of Spitfire Audio to expand creative tools.
* Her background includes executive positions at Adobe and GitHub.
* She believes personal touch is essential for effective communication.
