Google is launching an early experiment on the Pixel 11 that allows users to delegate local business calls to Gemini. Instead of dialing a number, a user instructs the Gemini app to call a business on their behalf. The AI then dials the line, introduces itself, navigates automated menus, waits on hold, and speaks with a human representative. Users retain control throughout the interaction via a live transcript view in the app. This function handles specific tasks like booking appointments, checking stock levels, or rescheduling meetings without the caller needing to speak directly to the business.
The feature matters because it removes the friction of waiting on hold and repeating basic information to customer service agents. It shifts the burden of manual navigation from the human to the AI while keeping the conversation transparent. This approach tests whether voice agents can effectively manage routine commercial interactions without sounding robotic or losing context.
- Currently available as an early experiment on Pixel 11 devices
- Requires the Gemini app to initiate and manage the call
- Provides a live transcript view for user oversight
