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• The Glendale Community College (GCC) used an AI-powered system to announce graduates’ names during a commencement ceremony, but the system malfunctioned, leading to embarrassing errors such as mispronounced names and skipped graduates.
• This incident highlighted the challenges of deploying AI in critical, human-facing environments. The failure was not due to the AI’s lack of capability but rather its inability to handle the nuances and unpredictability of real-world interactions without proper oversight and fallback mechanisms.

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